We work really hard to serve our 5,000 members, but we do understand that sometimes things don’t work out as expected. If you are unhappy with the service you have received from Advance Credit Union or something hasn’t worked as you expected then the first thing to do is contact us and we will do what we can to fix the problem and help you where we can. If we can’t solve the problem and you are not satisfied with our response then you can register a complaint.

How to complain
We recommend that you Download our Complaints Procedure or a paper copy can be supplied upon request. If you feel you have reason to complain then you can do this in the following ways:

In person to one of our staff or volunteers. 
Letter addressed to The Complaints Officer, Advance Credit Union Ltd, 200 Sutton New Road, Erdington, Birmingham, B23 6QU
Telephone 0121 350 8883

Financial Ombudsman Service
If you have a complaint that you cannot resolve with us you may be able to take it to the Financial Ombudsman Service, but you must have tried to resolve the issue with us first as set out in our Complaints Procedure. We can provide you with further information or you can obtain it direct from the Financial Ombudsman Service