Role purpose

• This role will be accountable to the Customer Service Supervisor of the Credit Union and to be
  responsible for the delivery of the Credit Union customer service function
• Responsible for onboarding and processing new credit union membership applications,
  share deposits, withdrawals, loans, payroll deduction, insurance deductions, plus any
  other activity on member accounts.

Duties

● To provide excellent customer service in a timely manner. To be the main point of contact for any individual wishing to join the credit union, applying for a loan or administering their credit union account.
● Deal with member enquiries, by phone, in person, by email, by letter, webchat and video calls.
● To act as a counter cashier as and when required.
● To maintain and keep up to date members accounts.
● Monitoring account activity for money laundering & fraud.
● Verifying new members – Know Your Customer (KYC) including electronic ID verification.
● To be conversant with the Credit Union’s policies & procedures including membership and loan requirements.
● To treat all Credit Union members, staff, volunteers and Board with respect & dignity at all times in compliance with our Treating Customers Fairly policy.
● To preserve member confidentiality at all times. To abide by the Data Protection Act 2018 as amended and other relevant organisations.
● Undertake training as required
● To undertake any other duties commensurate with the post as directed by the Customer Service Supervisor.

Role purpose

• With Board oversight, strategic responsibility for the financial direction of Advance Credit Union,
  ensuring legal and financial regulatory compliance for the Credit Union
  ● To be responsible for the day-to-day financial processing and bank reconciliation
  ● With Board oversight, responsible for ensuring full compliance with all legislative, regulatory and
  policy and procedural requirements

• To ensure that accounts & quarterly returns to the FSA and other statutory/ regulatory bodies
  and funders are prepared and disclosed in an appropriate and accurate form
  ● To produce annual budgets and financial forecasts to ensure the continued growth of the Credit
  Union, ensuring appropriate accounting procedures are in place
  ● To be responsible for financial reports on a monthly basis for the GM and the Board of Directors
• Assisting the Board of Directors and GM in the presentation of the Credit Union strategic plan,
  management reports and financial projections
  ● Assisting the Board of Directors & GM in preparations for the Annual General Meeting
  ● With Board direction, to oversee the financial investment decisions of the Credit Union,
  ensuring due diligence and the avoidance of unethical investments
  ● To manage provisioning and write-off polices & accounting
  ● To liaise with with the appointed auditors over financial matters, and to oversee that any
  recommendations made are implemented appropriately
  ● Carry out daily, weekly, monthly & periodic financial transactions
  ● Perform all reconciliations of transactions, including bank, debtors and creditors management
  ● Process grant returns, income & expenditure, collating grant statistics and liaising with grant
  providers
  ● Manage the Credit Union’s liquidity and investments
  ● Preparation of annual budgets for income, expenditure, salaries, pensions and operational
  expenditure for the Board
  ● Monitoring financial processes and ensuring continuous improvement and best practice to
  minimise financial risk to the Credit Union, including financial crime and fraud
  ● Undertaking any other appropriate duties as requested by the Board of Directors or the GM

• Supporting the Board of Directors and GM in meeting their compliance responsibilities under
  the PRA rulebook and FCA Creds handbook
  ● Developing & managing the Credit Union’s compliance monitoring plan, considering
  forthcoming compliance issues and horizon scanning
  ● Providing monthly Compliance Tracker Reports to the Board of Directors, advising on
  completed & upcoming compliance monitoring activities as required and in line with the
  Compliance Plan
  ● Developing & managing compliance system & controls, evidencing that the Credit Union’s
  approach is member centric and assesses on-going effectiveness with the relevant regulation &
  legislation, and regulatory guidance
  ● Recommending & drafting proposed amendments to governance policies within the annual
  cycle, focusing on guidelines, rules and procedures to ensure compliance, with a
  member-centric approach
  ● Monitoring & ensuring compliance of documentation, product terms, advertising, marketing
  materials & website information
  ● Ensuring that complaints are managed in line with FCA rules and the Credit Union’s internal
  procedures
  ● Reporting compliance exception appropriately and maintaining an accurate breach register and
  ensuring all remedial work is completed
  ● Maintaining and updating the FCA Connect Directory
  ● Undertaking any other appropriate duties as requested by the Board of Directors or the GM