Job Vacancies

Advance Credit Union: Marketing Officer

Full time (35 hours a week) 12 month: start date September 2024

Salary dependent on experience: circa £22,000 p.a.

Location: The role is office-based at the Advance Credit Union office, located in Erdington.

To apply please provide your CV and a short cover letter explaining your suitability for the role to va@advancecu.org.uk

Application deadline: 31st July 2024

Interviews to take place: Wednesday 7th August 2024

We are a community-centred financial institution, serving communities who live and work across the Birmingham postcode region. We are currently looking for a marketing officer for a 12 month contract.

OVERVIEW OF THE ROLE

As a Marketing Officer, you are responsible for the growth of the Credit Union and spreading awareness about our services across multiple marketing communication channels, including advertising (print & digital), events and presentations, public relations, digital marketing (PPC), social media marketing and email marketing. Your focus is to drive forward the digital marketing strategy and identify opportunities to innovate, in addition to attending events to represent the Credit Union. To contribute towards the marketing plan; identifying areas of activity, membership targets, and retention activity that fits with the overall marketing strategy.

KEY RESPONSIBILITIES

• To achieve the targets agreed in the strategy planning, ensuring the number of members and product take up is not only maintained but increased.
• Co-ordinate marketing campaigns from concept to completion in line with a set timescale, through digital or printed media.
• To produce and proof any promotional copy that is used by the Credit Union.
• To create digital marketing campaigns utilising social media marketing, SEO, PPC and referral marketing.
• Develop content for our new website.
• Manage and monitor social media accounts and websites, whilst ensuring everything is accurate and compliant.
• Help to create concepts for various marketing materials in line with brand guidelines, with the creative skill to execute it. (e.g. booklets, flyers, adverts).
• Complete post campaign evaluation and analysis to identify opportunities for improvement with future campaigns.
• Build relationships with key stakeholders for Advance Credit Union and seek opportunities to grow the Credit Union, including attending networking events. Responsible for booking and arranging events for the Credit Union.
• Create and deliver campaigns focused on financial education to our members

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR SATISFACTORY PERFORMANCE IN THE JOB

This role is member facing with events and presentations, so high levels of customer service must always be maintained.

When working within the office, the Marketing Officer is required to have strengths in teamwork to work with other teams to achieve the annual targets. The Marketing Officer must also work with the wider organisation, including the Board to assist in strategic changes, new product development and problem solving where marketing communications are required (e.g. sharing information to members).

Teamwork

Understand the importance of effectively supporting, and relying upon, fellow teammates You will need to work well within the team, offering one another support and give constructive feedback for all to continuously improve.

Innovation

Use imagination and creative thinking to achieve great results You will be required to offer creative input on tasks, giving ideas for various campaigns to keep the Credit Union ahead of competition.

Self-motivation

Self-motivated, independent and enthusiastic when managing workload You will be required to manage your time, calendar and events that you are scheduled to attend. You will need to ensure marketing activities are completed to a high standard and in good time. Results with personal responsibility for making things happen.

Advance Credit Union: General Manager

Full time (35 hours a week): start date as soon as possible

Salary dependent on experience: circa £50k p.a.

Location: Advance Credit Union office is located in Erdington.

To apply please provide your CV and a cover letter explaining your suitability for the role to va@advancecu.org.uk
Application deadline: 5pm Sunday September 15th 2024 

We are a community-centred financial institution, serving communities who live and work across the Birmingham postcode region. We are currently looking for a General Manager who will be the senior leader of Advance Credit Union and reports directly to the Board. Responsible for both strategic and operational leadership, the GM drives the implementation of our strategic/business plan, sets the organisational culture, and upholds our values.

Key responsibilities:
●      Lead operational and strategic efforts to achieve our credit union’s goals through development and execution of the business plan.
●      Ensure successful growth and development of the credit union while adhering to regulatory and financial controls.
●      Foster member-focused business plans, products, and services to improve member experiences and maintain high service quality.
●      Ensure continuous operational improvements across all areas of the Credit Union
●      Provide strategic, operational, and financial management, emphasising business development and aligned marketing operations, appropriate technology infrastructure, financial accounting, credit control, resource management, and personnel.
●      Oversee the recruitment, training, and retention of staff and credit union volunteers.
●      Cultivate strong relationships with the board, stakeholders, and other credit unions, offering support as needed.
●      Cultivate positive relationships with all members, treating them as integral members of our cooperative.

Essential experience:
●      Relevant degree or equivalent education plus two years’ experience in a like organisation or five years’ experience in a similar organisation

●      Management experience in credit unions, social enterprises, or financial institutions either voluntary or paid
●      Track record of strategic/business plan development and budget management.

Competencies:
●      Execution Excellence – Plans, executes and improves work processes to ensure achievement of business goals
●      Drive for Results – Demonstrates and fosters a sense of urgency and strong commitment to achieving goals
●      Business Acumen – Applies appropriate strategic logic to decisions and initiatives
●      Teamwork & Collaboration – Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals
●      Developing & Managing Relationships – Develops and maintains constructive, open and honest relationships with others

Note: The role is subject to:
●      receipt of satisfactory criminal records check
●      an appropriate fitness and propriety check being conducted by the Credit Union.
●      pre-approval by the PRA and FCA

About Advance Credit Union
As a financial not-for-profit co-operative, Advance Credit Union is ‘owned’ by the 5,000 members who save and borrow with the credit union. Unlike a conventional bank, a Credit Union is run by the people who use it. All of our adult members can vote on key decisions at our Annual General Meeting or volunteer for one of our committees or board. Anyone who lives or works within a ‘B’ postcode including Birmingham and Solihull Borough can join.
The board of directors are unpaid volunteers and bring their skills and experience to the running of the credit union and ensure compliance with our statutory duties.

For informal discussions about this role please contact: va@advancecu.org.uk